» Published on Wed, 01 Nov 2017 00:00:00 +0000

• Resolved

  We have isolated the problem and resumed service. While we appreciate these issues can be frustrating, we are glad that our automated fraud monitoring system correctly identified a compromise and protected all parties as intended. Thank you again for your patience and please don't hesitate to contact us with any feedback or questions.

  » Updated Thu, 02 Nov 2017 09:44:00 +0000

• In Progress

  We have received a fraud alert from one of our carriers and our automated fraud monitoring system has prevented outbound calling for a small cluster of our clients (around 10% of our clients). We will be able to remove the restriction during the morning once we have isolated and rectified the source. The whole team are working hard to get normal service resumed as soon as possible and we thank you for your patience at this time.

  » Updated Thu, 02 Nov 2017 06:50:34 +0000