» Published on Wed, 25 Apr 2018 00:00:00 +0000

• Resolved

  All clients have been tested, and all SIP Trunks are now fully functional. A RFO will be issued as soon as possible, we apologise for the issue.

  » Updated Wed, 25 Apr 2018 12:44:00 +0000

• Update

  Service have been restored for multiple clients, and the network have informed us that all should have service by 13:30. We will test and confirm this with all effected clients.

  » Updated Wed, 25 Apr 2018 12:20:00 +0000

• Update

  The carrier has confirmation the changes have had a positive affect for specific clients. Their engineering teams are focusing on processing further batches as soon as possible for the remaining clients. As batches complete, clients should see full service resume throughout the day. They will continue to work with the hardware vendor in parallel to the configuration work. A further update will be given with 60 minutes, or sooner if information becomes available.

  » Updated Wed, 25 Apr 2018 11:24:00 +0000

• Update

  The carriers engineering teams are making additional configuration changes currently, we will issue another update in 60 minutes, or earlier if more information becomes available.

  » Updated Wed, 25 Apr 2018 11:00:00 +0000

• Update

  Investigations are ongoing, and the carriers engineers continue to investigate with the hardware vendor. We will issue another update within an hour, or earlier if more information becomes available.

  We again apologise for the issue.

  » Updated Wed, 25 Apr 2018 09:56:00 +0000

• Update

  The carriers engineers continue to investigate the issue and have engaged the hardware vendors. It has been narrowed down to a specific device, which has effected less than 5% of our clients - all clients have been notified via e-mail directly if they are unfortunately one of those.

  » Updated Wed, 25 Apr 2018 08:56:00 +0000

• Investigating

  We are currently experiencing a carrier issue that is affecting SIP Trunk inbound calls for a small amount of our client base. We are working with the carrier to establish the issue and resolve asap. Please watch this page for further updates.

  » Updated Wed, 25 Apr 2018 07:55:02 +0000